Search Knowledge Base Articles

  • Download And Install Agent Mobile Apps

    2017-11-23 16:39:03
    GoTrackApp comes with both iOS and Android apps for the Agents. The apps are compatible with Apple iOS 8+ and Android 4.0+ phones.Download and Install the Android App...

  • Start A Task

    2017-11-23 16:42:48
    Once the driver presses the “Start” button – that means they have started the task and are heading towards the customer/stop on the route.The customer will be notified via SMS with a link, enabling them to track the driv...

  • Acknowledge A Task-Accept/Decline

    2017-11-23 16:41:13
    Once an order is assigned to a driver, they need to acknowledge and accept it.Acceptance of an order is an indication for the dispatcher that the order was noticed. It is also then added to the driver’s roster.If a task ...

  • Arriving At Destination

    2017-11-23 16:43:44
    Once you reach the destination, tap the “Arrived” button at the bottom of the active task. This will send a notification to the customer as well as the owner about your arrival at the destination. ...

  • Proof Of Delivery

    2017-11-23 16:46:02
    Delivery proof can be updated in 3 different ways:  By adding notes  By ...

  • Complete A Task

    2017-11-23 16:44:53
    Once you collect all the necessary and mandatory information required as a proof of delivery, click on “Successful” button at the bottom of the screen to complete the task.If you are unable to get the required information for ...